When processing and printing labels, you might have the need to print the commercial invoices associated to them as well.
Depending on the carrier through which you are processing the orders, the commercial invoice will be printed through your thermal printer or your inkjet/laser printer, since each carrier supports different methods for invoice printing.
NOTE: If you need technical details or questions on missing information, refer to Customs Invoices (CI) technical and missing information FAQ [Information].
NOTE: Paper Commercial Invoices are printed by default for Carriers that support Paper Invoices (return PDF file via API upon processing). You can disable Paper Commercial Invoice printing with this option on the Client-Billing Account level:
NOTE: For Carriers that do not provide a PDF file for the Paper Commercial Invoice to be printed, access the Carriers portal to download them if available.
The possible scenarios are:
1- The Carrier only prints labels and invoices through the Thermal printer, resulting in:
Thermal printer printing: Label -> Invoice -> Label -> Invoice -> Label -> Invoice, etc.
2- The Carrier prints labels through the Thermal printer and Invoices through the Inkjet/Laser printer, resulting in:
- Thermal printer printing: Label -> Label -> Label, etc
- Inkjet/Laser printer printing: Invoice -> Invoice -> Invoice, etc
3- The Carrier prints labels through the Thermal printer and uses Electronic Commercial Invoice, resulting in:
- Thermal printer printing: Label -> Label -> Label, etc
- Inkjet/Laser printer printing nothing
- Techship sending the information to the Carrier to generate the Electronic Invoice
NOTE: If you have not set up a secondary printer (Inkjet/Laser), follow the instructions in this article. Do it selecting a current printer instead of adding a new one.