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Knowledge base
techSHIP
techSHIP Global Master Lists
6
techSHIP supported Carriers - Master List [Guides List]
techSHIP supported WMSs Plugins - Master List [Guides List]
techSHIP supported OMS/ERPs Plugins - Master List [Guides List]
Customs Invoices supported Carriers - Master List [Guides List]
techSHIP Specifications Sheet [Information]
View all 6
101 techSHIP - Your first steps in techSHIP
23
00 - techSHIP Hardware Requirements [Information]
01 - Importing orders and processing them - [Step-by-step guide]
02 - How to manifest [Step-by-Step guide]
03 - How to download a Manifest - [Step-by-Step guide]
04 - Setting how tracking and freight information are sent to your WMS [Step-by-Step guide]
View all 23
201 techSHIP - Specific settings in techSHIP
45
How to use Signature Required options [Step-by-Step guide]
How to change the Address Validation detection level - [Step-by-Step guide]
How to use Routing Group to set up Retailers [Step-by-Step guide]
How to return packages with a different service code [Step-by-Step guide]
Import orders which don't have weight or dimensions in the WMS [Step-by-step guide]
View all 45
techSHIP Plus - Specific settings for techSHIP Plus/MultiSite features
30
How to use Advanced Rate Shopping restrictions [Guide]
techShip LTL freight information and values [Information]
Advanced Restrictions: Geographical areas [Step-by-Step Guide]
Advanced Restrictions: SKUs [Step-by-Step Guide]
Advanced Restrictions: Order Information [Step-by-Step Guide]
View all 30
Processing Error codes - Solution guides
278
Error: No Shipments to Close [Solution] [Internal]
Hard 120121 - The Shippers shipper number cannot be used for the shipment [Solution]
Hard 121210 - The selected service is not available from the origin to the destination [Solution]
Error: 2553 Paid by Customer is not a valid payer partner of the Mailed on Behalf of Customer [Solution]
6065 ERROR Commodities are required [Solution]
View all 278
Carrier Onboarding - Guides and Solutions
172
A&B - Onboarding Requirements [Information]
AAA Cooper Transportation - Onboarding Requirements [Information]
ABF Freight - Onboarding Requirements [Information]
Air City Post (ACP) - Onboarding Requirements [Information]
Allstates World Cargo - Onboarding Requirements [Information]
View all 172
Baseline Carrier setup guides - Guides and Solutions
172
How to import and try a Test Batch [Step-by-Step guide]
How to port a UPS Baseline account from another portal [Step-by-Step guide]
How to set up a (v2) DHL eCommmerce (Global Mail) Baseline Account [Step-by-Step guide]
How to set up a (v2) GLS Ireland Baseline account [Step-by-Step guide]
How to set up a (v2) Rocketship Baseline account [Step-by-Step guide]
View all 172
Billing Accounts (Carriers) - Guides and Solutions
180
Billing Account: Collect vs Third Party
Carrier Reference Dropdown
How SCAC codes work and are to be set up [Guide]
How to add and set up a (v2) DHL Global Mail Billing Account [Step-by-Step guide]
How to add and set up a (v2) GLS Ireland Billing Account [Step-by-Step guide]
View all 180
Additional Carrier Accounts documentation - Step by step guides
5
How to register a Canada Post Baseline Account - [Step-by-step guide]
Adding UPS Shipper Account at UPS.com
How does a Billing Account get selected to process an order? [Information]
How to migrate a Billing Accounts to a new Carrier version [Step-by-Step guide]
Carrier Webservice Endpoints and ETD (Electronic Trade Documents) [Information]
Batches and Orders - Guides and Solutions
10
How to Specify Insured Value or apply Insurance [Step-by-Step guide]
How to bill 3rd Party using "Enable Order Level TPL Billing" [Step-by-Step guide]
Tracking Numbers Appear Cut Off - [Solution]
Change the Ship From address with "Override sender address" [Step-by-Step guide]
How to ship to APO, FPO or DPO orders [Solution]
View all 10
Manifests and WMS Operations - Guides and Solutions
12
UPS Manifests: "Orders were finalized. No printable manifest can be provided by carrier. Manifests are not supported by UPS"
Retrieving Manifest After an Error in Processing
Voiding After Manifest Finalized
End of Day Manifest error : "there are no open batches"
Manifest - Group XXXX Shipment count X does not match count on Canada Post side Y [Solution]
View all 12
Boxes and Packaging - Guides and Solutions
8
How to edit boxes' dimensions [Step-by-step guide]
Validate 3PL Packaging
How to avoid getting charged by Estimated Weight or Dimensions [Step-by-Step guide]
How to add Predefined Box types to a Client [Step-by-step guide]
How to set and map Custom boxes (Package Type Mappings) [Step-by-Step guide]
View all 8
Labels, Packing Slips and Invoices - Guides and Solutions
13
Packing slips: How to use and set them up [Step-by-step guide]
"Ship from" information is missing on the Packing slips [Solution]
Labels show duplicated data [Solution]
How to print multiple labels for order with multiple boxes - [Step-by-step guide]
DELETE
View all 13
Printer Installation, Setup and Troubleshooting
14
How to add a new techSHIP Printer - [Step-by-step guide]
How to install the Techdinamics Print Client - [Step-by-step guide]
Printer prints duplicate labels [Solution]
Labels print on the wrong or different printer [Solution]
Labels printing blank fields through ZP450 [Solution]
View all 14
techSHIP Desktop Client - Guides and help
21
How to install the TechShip Desktop Client - [Step-by-step guide]
Techship Desktop Shipping Page Overview
Techship Desktop Processing
How to use Rate Shopping in techSHIP Desktop Client - [Solution]
techSHIP Desktop Client supported Scales & Dimensioners [Information]
View all 21
Reports - Guides
5
How to generate and read Shipment Detail reports [Step-by-Step guide]
How to generate and read Parcel Detail reports [Step-by-Step guide]
How to generate and read Tracking/CSV reports [Step-by-Step guide]
Several instances of this report cannot be run on same portal at the same time. [SOLUTION]
How to generate an Estimated Rates report of an order/batch [Step-by-Step guide]
techSHIP + 3PL Central functionalities
6
Import orders getting the price from 3PLC fields [Step-by-Step Guide]
Validate and Repack 3PL invalid packaging feature [Step-by-Step guide]
How to show 3PLC Secondary Item Description [Step-by-Step guide]
How to automate 3PLC Retailers processing into techShip [Guide]
How to use the 3PL Central Bill To address upon import [Step-by-Step Guide]
View all 6
References
2
Canada Post Barcode Value
techSHIP URL hacks
techSHIP User Management and Portal Setup
9
How to create a user and assign permissions (General) [Step-by-Step guide]
How to create a user and assign permissions (techSHIP Plus) [Step-by-Step guide]
How to create a user (techSHIP Standard) [Step-by-Step guide]
How to create a user and assign permissions (techSHIP MultiSite) [Step-by-Step guide]
How to configure your techSHIP Portal features [Step-by-Step guide]
View all 9
techSHIP - WMS/ERP/OMS Onboarding
35
Accellos - Onboarding Requirements [Information]
Acumatica - Onboarding Requirements [Information]
BrightPearl - Onboarding Requirements [Information]
Camelot - Onboarding Requirements [Information]
CRC - Onboarding Requirements [Information]
View all 35
Canada Post
2
Canada Post Billing Account field details [Information]
How to use Lettermail services through Canada Post [Information]
CANPAR
0
DHL
8
Label and Billing References mapping - DHL Global Mail [Information]
DHL - Validate Price feature (Rates return 0)[Information]
DHL - Default package description field [Information]
DHL V2 to DHL V4 account migration [Step-by-Step Guide]
How to set up DHL Express for International shipping (Customs, Duties) [Step-by-Step guide]
View all 8
FedEx
13
How to use FedEx 3rd Party Billing - [Step-by-Step guide]
Fedex SmartPost Hub ID codes [Information]
Setting up FedEx Ground Economy Shipping (SmartPost) [Step-By-Step guide]
FedEx Ground Pickup Manifest
FedEx "Manifest not available" error [Solution]
View all 13
UPS
13
UPS Technical Support
How to use UPS 3rd Party Billing - [Step-by-Step guide]
UPS United States vs Canada service level names [Information]
UPS field length limits [Information]
UPS address validation level options details [Information]
View all 13
Purolator
3
How to obtain and register a Purolator Production Key - [Step-by-Step guide]
How to set up Purolator for International shipping (Customs, Duties) [Step-by-Step guide]
Purolator Billing Account field details [Information]
USPS Stamps
4
Error "Insufficient Postage"
Shipping to overseas US military bases (error: value of customs line item must be a positive numeric value..)
Stamps.com Address Validation Rules
USPS Stamps Flat Rate Packaging usage [Information]
Integrations
3
Techship API Requirements
techSHIP External IPs
Best Practices: techSHIP Implementation
MH10 Labels
2
How to print Regular Labels and MH10 Labels at the same time [Step-by-Step guide]
MH10 Label production launch checklist [Information]
eHUB
1
eHub internal Return Label service codes [Information]
techSHIP Mobile App
3
How to set up and connect to a techSHIP Mobile Portal [Step-by-step guide]
How to Log In [Step-by-step guide]
How to Verify Manifests and Trackings [Step-by-step guide]
General
FAQ
2
Tickets Types and Priority Levels
Service Level Agreements
Getting Started - API documentation
9
Getting started using techSHIP API [Information]
Getting started using techTRACK API [Information]
Getting started using integratedFlow API [Information]
Getting started using techOMS API [Information]
Getting started using techTMS API [Information]
View all 9
Dashboards
7
How to Use the Insights Dashboards [Guide]
Insights Dashboards Master List [Guides List]
Understanding the Shipment Profile Dashboard [Information]
Understanding the Delivery Performance Dashboard [Information]
Understanding the Organizational Insight Dashboard [Information]
View all 7
Account Management & Security
2
Password Policy Requirements [Information]
How to Configure SAML SSO with Microsoft Entra ID [Step-by-Step Guide]
techSHIP 2025
What's new in techSHIP 2025
8
Assigning Addresses to Clients in techSHIP 2025 [Guide]
Contextual Help (In-Place Articles & Tooltips) in techSHIP 2025 [Guide]
Exploring the New techSHIP 2025 User Interface (UI) [Guide]
Introducing Insights: Unlock Your Data with Dashboards in techSHIP 2025 [Guide]
Navigating the Redesigned Billing Account Page [Guide]
View all 8
Carriers
5
Onboarding
Custom Rates
How to Edit Carriers [Step-by-Step Guide]
How to Enable/Disable Carriers [Step-by-Step Guide]
How to Find Carriers [Step-by-Step Guide]
Clients
4
Items
How to Delete/Restore Clients [Step-by-Step Guide]
How to Edit Clients [Step-by-Step Guide]
How to Find Clients [Step-by-Step Guide]
Settings
2
Insurance Providers
How to Review Blackbox API Logs [Step-by-Step Guide]
Global Features
2
How to Review Audit Logs for Supported Entities [Step-by-Step Guide]
techSHIP 2025 User Permissions Structure [Information]
Global Master Lists
1
techSHIP Supported Insurance Providers - Master List [Guides List]
Insights
1
How to Access the Insights Dashboards in techSHIP 2025 [Step-by-Step Guide]
techTRACK
techAUDIT
17
How to view and filter techAUDIT Estimated Data [Step-by-Step guide]
How to Import Invoices into techAUDIT [Step-by-Step guide]
How to Filter Invoices in techAUDIT [Step-by-Step guide]
How to Export Invoices in techAUDIT [Step-by-Step guide]
How to Process Invoices in techAUDIT [Step-by-Step guide]
View all 17
techTRACK - Guides and Solutions
17
techTrack Shipping Trend graph [Information]
How to download a previously generated Report [Step-by-step guide]
How to generate techTRACK Reports (Generic) [Step-by-step guide]
How to generate Tracking Performance Reports [Step-by-step guide]
Trackings not coming through or visible when techTRACK-techSHIP integration is set up [Solution]
View all 17
techTRACK - Menu Structure
3
System
Logs
Insights
