When processing DHL Global Mail international orders you will need to comply with the information requirements for international shipping.

One of the fields involved is the Default Package Description. 

The value used here, will be applied to every order processed through it.

Possible values are (source: DHL API documentation):


Feel free to follow the step-by-step guide written below or the video guide, as you prefer:

To set it up you will have to:

  1. Access Clients under the Maintenance menu

  2. Click on the client related to the order

  3. Edit the Billing Account (Carrier) related to the order and error

  4. Select the Carrier Options tab

  5. Enter the value in the Default Package Description field

  6. Press Save to apply the changes

If the rest of the order information is correct, you will be able to Process or Process and Print.