Service Level Agreements : techSHIP Support

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Service Level Agreements Print

Created by: Cecilia Giusto

Modified on: Fri, 12 Jul, 2024 at 1:37 PM

Application Incidents SLA Policy

Other Incidents SLA Policy

SLA Policy for other tickets types (Service Request/CR/Feature Request/Problem)

* SLAs are running when the ticket is in an active status on Techdinamics side, while when the ticket is waiting for information from Customer or considered resolved, SLAs are paused.

Cecilia is the author of this solution article.

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