The techSHIP AI Assistant is designed to help you work more efficiently by answering questions, assisting with complex configurations, and troubleshooting fulfillment issues. By leveraging advanced conversational tools, you can resolve operational bottlenecks without ever leaving your current workspace.


This guide covers the core concepts of the centralized AI platform, including its availability across modules, navigating the standard interface, and understanding data handling policies.


TABLE OF CONTENTS

 

Supported Modules and Availability


The feature is currently fully integrated into the following core functional pages. Review the table below for specific module capabilities and examples:

 

LOCATION
CAPABILITIES
EXAMPLES
ARTICLE
Orders >
My Orders >
Order
Scoped exclusively to the currently viewed order context to help you diagnose processing failures or explain specific carrier selections based on live data.
"Why did this order fail?"

"Why was this specific carrier selected?"
Clients >
Rule Sets >
Rule Set
Assists you in building dynamic routing logic. Includes dedicated Undo and Redo buttons directly in the panel to safely revert any AI-generated configuration changes with a single click.
"If the order contains ice cream, add an instruction for 'Refrigerated'. If it is lactose-free or vegan, also add a temperature regime of -30."

"Route all orders under 5 lb to Carrier X, Service Y."
Smart Pricing >
Custom Pricing Tables >
Custom Pricing Table
Assists you in building and managing complex smart pricing matrices and accessorial setups to streamline your rating strategies without manual data entry.
"Give me a list of available service codes."

"Why didn't service code XYZ appear in the quote for order ABC?"

"Explain step-by-step why I received a $10 rate."

 

Using the AI Assistant


The conversational interface is standardized across the application, utilizing a consistent side panel design. To interact with the tool, click the AI Assistant icon located on the right side of the screen within any supported module.




Once the side panel is open, the interface features a consistent layout designed for quick data retrieval and action.



Step AEffort Level Dropdown: The centralized platform runs on a standardized GPT 5.5 engine across all integrated modules. To grant you full control over response quality versus generation speed, you can configure the AI behavior directly using this dropdown menu:
  • Low (Default): Provides fast, cost-efficient responses. This is the optimal setting for routine questions or standard system guidance. Unless manually changed, every new conversation automatically defaults to this tier.
  • Medium: Balances processing speed with a deeper analytical scan of the available order or routing data.
  • High: Prioritizes technical accuracy and depth over speed, making it the best choice when dealing with intricate configurations or complex troubleshooting.

 

 
NoteSelecting a higher effort level consumes a greater amount of your available AI tokens. 
 

 

Step BWallet: Displays your current AI token usage and limit.

 

Step CFeedback Controls: To help Techdinamics continuously refine and improve response accuracy, you can evaluate every generated answer using the Thumbs Up or Thumbs Down buttons located directly beneath the response.

 

When you submit a Thumbs Down, the system automatically captures the full session context—including your prompt, the selected Effort Level, and the referenced data. This session is securely routed to our triage team to enhance future AI performance across the platform.

 

Step DPrompt Input Box: This is the primary text field where you enter your questions or configuration requests. Provide as much detail as possible to get the most accurate, contextual response.

  

 
NoteFor the best results, reference the specific on-screen data or task you are currently working on, as the embedded assistant actively relies on your current module's context to generate accurate answers. 
 

 

Step EClear Chat: Clears the current conversation and resets the conversational context.

 

Privacy, Security, and Data Handling

 

 
WarningTo protect your operational data, please avoid entering personal information, confidential records, passwords, API keys, or payment details into the prompt box unless strictly authorized and necessary for your business purpose. 
 

 

 
NoteTo support troubleshooting and auditing, all AI conversations are securely stored on Techdinamics servers for up to 30 days before being automatically deleted. Because AI-generated responses can sometimes be inaccurate or outdated, you are responsible for verifying any critical information before executing business decisions. 
 

 

Click the Learn more link within the assistant panel to read detailed information regarding our security policies and the full AI assistant disclaimer.