The Delivery Performance dashboard provides a real-time view of shipment activity, delivery outcomes, and exceptions across clients and services. This article provides detailed information on its displayed data.
NOTE: For a list of available dashboards and instructions to access them, see Insights Dashboards Master List [Guides List].To learn how to filter, view details and export data from this dashboard, refer to: How to Use the Insights Dashboards [Guide].
This article is divided into the following sections:
- Purpose
- Components
I. PURPOSE
Use this dashboard for daily monitoring and logistics troubleshooting by:
Identifying delayed or returned packages.
Analyzing performance by carrier or client.
Acting on delivery trends.
The table below summarizes its key aspects:
DELIVERY PERFORMANCE | |
| PRIMARY FOCUS | Operational and performance tracking. |
| BST FOR | Day-to-day management and troubleshooting. |
| HIGHLIGHTED METRICS |
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| TYPICAL QUESTIONS |
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| TYPICAL USERS |
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II. COMPONENTS
Key components:
A. Embedded Filters: Filter by Portal, Client, Carrier, Service, Date Range, or a combination.
B. Summary: A high-level overview that includes the following:
- Labels Generated: Package trackers created.
- On-Time Deliveries: Packages delivered on or before the expected date.
- Exceptions: Packages with a delayed, exception, or returned status.
C. Shipment Metrics: A collection of detailed performance charts. This section visualizes:
- Exception Tracking Status: Packages grouped by status like Delayed or Returned.
- In Transit Activity: Average time from induction to delivery.
- On Time Delivery: Count/percentage delivered by the expected date.
- On Time Induction: Count/percentage inducted by the expected date.
- Delayed Packages: Count/percentage delivered late.
- Returned Packages: Count/percentage returned to sender.
Many charts are also segmented by Client.
D. Package details: Table showing tracking number, creation date, delivery dates, and last event.