The Delivery Performance dashboard provides a real-time view of shipment activity, delivery outcomes, and exceptions across clients and services. This article provides detailed information on its displayed data.

 

NOTE: For a list of available dashboards and instructions to access them, see Insights Dashboards Master List [Guides List].

To learn how to filter, view details and export data from this dashboard, refer to: How to Use the Insights Dashboards [Guide].

 

This article is divided into the following sections:

  1. Purpose
  2. Components

 

I. PURPOSE


Use this dashboard for daily monitoring and logistics troubleshooting by:

  • Identifying delayed or returned packages

  • Analyzing performance by carrier or client

  • Acting on delivery trends


The table below summarizes its key aspects:



DELIVERY PERFORMANCE
PRIMARY FOCUSOperational and performance tracking
BST FORDay-to-day management and troubleshooting
HIGHLIGHTED METRICS
  • In-transit time
  • Tracking status
  • On-time performance
TYPICAL QUESTIONS
  • How many packages are delayed?
  • Which carriers have the most exceptions?
TYPICAL USERS
  • Warehouse staff
  • Logistics managers
  • Support teams


II. COMPONENTS


Key components:



A. Embedded Filters: Filter by Portal, Client, Carrier, Service, Date Range, or a combination.


B. Summary: Totals for labels generated, on-time deliveries, and exceptions.


C. Shipment Metrics: Visualizations of tracking status and in transit activity, alongside  with charts with on-time delivery, on-time induction, delays, returns, segmented by client.


D. Package details: Table showing tracking number, creation date, delivery dates, and last event.