When oboarding/adding a new Canada Post account the following information needs to be provided and verified:
TO BE PROVIDED
- Canada Post Username
- Canada Post Password
- Induction Address
1) The Username and Password log in at: https://www.canadapost.ca/
2) The Canada Post account is a commercial customer with a parcel agreement (we do NOT support Solutions for Small Business™ accounts)
How to troubleshoot this? - Have the customer set up the right type of account.
WARNING: Any missing or non-validated, incorrect setup or information will delay the setup process.