When onboarding/adding a new DHL Express account the following information needs to be provided and verified:
TO BE PROVIDED
- DHL Express Site ID (not username)
- DHL Express Password (not the username password, the Site ID password)
- DHL Express Account Number
- Induction Address
- Pickup Open/Close/Ready time (Preferrably)
TO BE VERIFIED
1) The Site ID and Password are NOT the regular DHL portal Username and Password
2) The Site ID and Password are provided by DHL
WARNING: Any missing or non-validated, incorrect setup or information will delay the setup process.
Once you have verified that information, proceed to Phase 2: Setting up the Baseline Carrier Connection:
How to set up a DHL (Express) Baseline account [Step-by-Step guide]