When setting up a FedEx account for international shipping, you will have to define how to manage Customs, Export, and Duties. 


This article supplements the regular setup detailed in the FedEx Billing Account Setup article. It assumes that your account has already been configured for domestic shipments. 


WARNING: If you will use Electronic Trade Documents, make sure you also upload and use Letterhead and Signature images as indicated here: How to upload and use FedEx Electronic Signature images for ETD [Step-by-step guide]. 

When ETDs are enabled, Paper Invoices won't be provided, and an ETD mark will be added to the label. 



Feel free to follow the step-by-step guide written below or the video guide, as you prefer:




To configure Export and Customs you will have to:

1. Access Clients under the Maintenance menu



2. Click on the client related to the order

3. Edit the Billing Account (Carrier) related to the order


4. Select the Carrier Options tab.

5. Enter the Duties information.


WARNING: If you enable The Recipient is not the Importer option in step 6, do not set a Duties Payment Type in this step. Otherwise, the importer details entered in step 6 will be ignored, and duties will be charged based on the Duties Payment Type instead.


  • Duties Payment Type: Specify who and how the payer is paying for Duties costs (Prepaid, Sender, Third Party, Collect, etc); if you will pay for Duties with your account, select Sender; if the option is [Not Set] the consignee will be expected to pay for the Duties cost.
  • Duties Payor Account #: Account number according to the billing type selected; if [Not Set] leave this field empty.
  • Duties Payor Country: Country of origin of the Account being used; if [Not Set] leave this field empty.

6. Enter the Customs information.


WARNING: Follow this step only if Importer is a different company than the Recipient, otherwise use the Duties Payment Type setting from the previous step.


  • Skip Trade Documents: If checked, trade documents will not be generated, and disables the Electronic trade documents option if checked.
  • Export Purpose: Select a purpose from the dropdown.
  • Electronic trade documents: If checked, enables the usage of the ETD, if not checked, it switches to Paper Commercial Invoice provided by FedEx.
  • B13A Filling Option type: Indicates how you will file the B13A declaration (if applies).
  • B13A permit number: Fill out with your permit number if you are filing it.
  • The Recipient is not the importer: If checked, additional fields will be displayed to specify the Importer account number and details.


7. Press Save to apply the changes


If the rest of the order information is correct, you will be able to Process or Process and Print.