When setting up a FedEx account for international shipping, you will have to state in which way the Customs, Export and Duties are to be used and set up.


This article is supplementary to the regular setup detailed in the FedEx Billing Account Setup article and it considers that the account has already been set up and created for domestic shipments. 


WARNING: If you will use Electronic Trade Documents, make sure you also upload and use Letterhead and Signature images as indicated here: How to upload and use FedEx Electronic Signature images for ETD [Step-by-step guide]. 

When ETDs are enabled, Paper Invoices won't be provided, and an ETD mark will be added to the label. 



Feel free to follow the step-by-step guide written below or the video guide, as you prefer:




To configure Export and Customs you will have to:

1. Access Clients under the Maintenance menu



2. Click on the client related to the order

3. Edit the Billing Account (Carrier) related to the order and error


4. Select the Carrier Options tab and define:

5. Enter the Duties information


WARNING: If you enable The Recipient is not the Importer option (step 6), do not set a Duties Payment Type in this step. Otherwise, the importer details entered in step 6 will be ignored, and duties will be charged based on the Duties Payment Type instead.


  • Duties Payment Type: Specify who and how the is paying for Duties costs (Prepaid, Sender, Third Party, Collect, etc); if you will pay for Duties with your account, select Sender; if the option is [Not Set] the consignee will be expected to pay for the Duties cost
  • Duties Payor Account #: Account number in accordance to the billing type selected; if [Not Set] leave this field empty
  • Duties Payor Country: Country of origin of the Account being used; if [Not Set] leave this field empty

6. Enter the Customs information


  • Skip Trade Documents: If checked, trade documents will not be generated, and nullifies the Electronic trade documents option if checked
  • Export Purpose: Select a purpose from the dropdown
  • Electronic trade documents: If checked, enables the usage of the ETD, if not checked, it switches to Paper Customs Invoices provided by FedEx
  • B13A Filling Option type: Indicates how you will file the B13A declaration (if you are)
  • B13A permit number: Fill out with your permit number if you are filing it
  • The Recipient is not the importer: If checked, additional fields will be displayed to specify the recipient's account number and their details as the importer


7. Press Save to apply the changes


If the rest of the order information is correct, you will be able to Process or Process and Print.