NOTE: The Royal Mail connection is handled by a third-party provider called Intersoft, who will manage the account connection and should provide you with parameters to set up the account.

When onboarding/adding a new Royal Mail account the following information needs to be provided and verified:


- Intersoft Royal Mail Username (Provided by Intersoft)

- Intersoft Royal Mail Password (Provided by Intersoft) 

- Application ID (Provided by Intersoft) 

- Service URL (Provided by Intersoft)

- Induction Address 

WARNING: Any missing or non-validated, incorrect setup or information will delay the setup process.

Once you have verified that information, proceed to Phase 2: Setting up the Baseline Carrier Connection:

How to set up a Royal Mail Baseline account [Step-by-Step guide]