When shipping international orders via FedEx and you choose to use Electronic Trade Documents (ETD) instead of physically printing customs and trade documents, you need to upload the ETD images required by FedEx and then assign them to the Billing Account you will use for shipping.
This process consists of 2 parts:
- First, upload the images you will use for Letter Head Image and Electronic Signature Image in the FedEx Baseline Account
- Then, assign the uploaded images to the Billing Account you will use for shipping
Repeat these steps as needed to cover all the images and accounts you will use.
UPLOAD THE IMAGES
1. Edit the FedEx Baseline Account you will use for shipping
2. Select the Carrier tab
3. In the International section, click Upload ETD Image
4. Select the Image Type you want to upload
5. Select the Image Index you want to use
6. Click Choose File, locate the file, and select it
7. Click Upload Image to complete the process
ASSIGN THE IMAGES FOR USAGE TO THE ACCOUNT
1. Access Clients under the Maintenance menu
2. Click on the client related to the order
3. Edit the Billing Account you will use for International Shipping
4. Select the Carrier Options tab
5. Select the Image ID you will use according to what you uploaded in the previous process for the applicable ETD image fields from the dropdowns (Enable ETD Images must be ON)
6. Press Save to apply the changes