When using Customs Invoices, you may want the Recipient Address to be different from Importer Address. This article describes the steps to customize the address.

There are two key settings in this process:

  1. Make sure Trade Documents is Enabled
  2. Customize the Recipient Address

To do so, you will have to:

1. Access Clients under the Maintenance dropdown

2. Click on the client related to the order

3. Edit the Billing Account (Carrier) related to the order and error

4. Select the Carrier Options tab

5. Depending on the carrier, either check Trade Documents or find Skip trade documents and uncheck it, since some carriers operate with this on by default, and others not

6. Check The recipient is not the importer box; checking this option will deploy a set of fields for you to complete, and which will be used for the customized Commercial Invoice

7. Complete the fields accordingly

8. Press Save to apply the changes if any