techSHIP Support

Managing user access effectively ensures that team members interact only with the tools relevant to their roles within techSHIP. This structure enhances security and streamlines the user interface by hiding unnecessary items.

This article explains the specific permissions required to access each menu item in techSHIP 2025 and how these roles interact with the platform's navigation. 

NOTE: For related information, see:

• Understanding the New Menu Structure in techSHIP 2025 [Guide]
  
• How to create a user and assign permissions (General) [Step-by-Step guide]

The following table is organized as follows:

• Main Menu:
  • Category: The menu item's category.
  • Item: The menu item's name.
• Required Portal User Permissions
  • Maintenance: Indicates whether the Maintenance Menu permission must be granted in addition to those listed in the Permissions column.
  • Permissions: The specific administrative right that grants access to the item.

NOTE: Menu items marked with an asterisk (*) require the corresponding feature to be enabled in your portal, in addition to the necessary permissions.

Menu items under the Insights category are available based on your subscription level. For details, see: techSHIP Specifications Sheet [Information].

MAIN MENU		REQUIRED PORTAL USER PERMISSIONS
CATEGORY	ITEM	MAINTENANCE	PERMISSIONS
INSIGHTS	Shipment Profile		Portal or Carrier Administrator
	Delivery Performance		Portal or Carrier Administrator
	Executive Summary (Beta)		Portal or Carrier Administrator
	Customer Insights (Beta)		Portal or Carrier Administrator
ORDERS	My Orders		Read only for all users
CARRIERS	My Carriers		Carrier Administrator
	Manifests		Allow Manifests
CLIENTS	Clients		Client Administrator
	Templates*		Client Administrator
	Rule Sets*		Global Automation Rules
SMART PRICING	Markup Profiles*		Smart Pricing
SETTINGS	Addresses		No additional permissions required
	Insurance Providers*		Insurance
	My Portal		Portal Administrator
	Portal Users		Portal Administrator
	API Logs		Portal Administrator
REPORTS	Schedule		Portal Administrator

NOTE: If you are an internal user, please refer to techSHIP 2025 Administration Roles [Information], as Application Roles may take precedence over portal permissions.