When processing, you might come across the "Error: /rs/soap/shipment/v8: cvc-model-group 3: in element sender of type {http://www.canadapost.ca/ws/soap/shipment/v8}SenderType, required element company is missing" error.

This happens when you try to process an order using Canada Post as a carrier, and the Company Name field is empty for the account on the Client level.

To solve this problem you will have to:

  1. Access Clients under the Maintenance dropdown

  2. Select the Client related to the order and billing account in question

  3. Edit the billing account in question

  4. Select the Carrier Options tab

  5. Complete the Label from Company field

  6. Save to commit the changes

After doing so you should be able to process the order if the rest of the information related to it has been filled up correctly.