When processing an order, you might come across the "Hard 9120078 - Missing bill receiver account number" error.
This error happens when the Bill receiver account number is not set.
Feel free to follow this video guide, or the step-by-step procedure written below.
To solve this issue you will have to:
- Access Clients under the Maintenance menu
- Click on the client related to the order
- Edit the Billing Account (Carrier) related to the order and error
- Select the Carrier Options tab
- Complete the Bill receiver account number field as it applies to the case
- Press Save to apply the changes
If the rest of the order information is correct, you will be able to process and print its labels.