When processing an order, you might come across the “6560 – SpecialServicesRequested codDetail collectionAmount - Invalid currency” error.

This relates directly to a Currency misconfiguration of the Billing Account (Carrier) on the Client level

Feel free to follow the step-by-step guide written below or the video guide, as you prefer:


To solve this issue:

  1. Access Clients under the Maintenance dropdown

  2. Click on the Client related to the error
  3. Edit the Billing Account (Carrier) related to the error
  4. Select the Carrier Options tab
  5. Correct the value in the Currency Code and COD Currency related fields if they do not match your case

  6. Press Save to commit the changes

Once done, you’ll be able to Process or Process & Print the orders.