When importing an order, you might come across the “Missing Client” error.

This could relate to two issues:

  1. You have a Client created in techShip but the Client Code of the order you’re trying to import doesn’t match with it; if such is the case, follow this guide

  2. You are trying to import an order for a client that hasn’t been created in techShip yet; if such is the case, follow the instructions in How to create a Client profile instead of this article

Feel free to follow the step-by-step guide written below or the video guide, as you prefer:

To solve this issue:

  1. Access Clients under the Maintenance dropdown
  2. Click on the Client related to the error
  3. Correct the value in the Code field with the value that corresponds to the Client in your WMS
  4. Press Save to commit the changes

Once done, you’ll be able to import correctly if your orders’ information is complete.