When processing an order, you might come across the "Hard 9120068 - Either credit card or account number information is needed but not both" error.
This error relates to a mistake when setting up the Billing Account to the Client the order relates to.
Feel free to follow the step-by-step guide written below or the video guide, as you prefer:
To solve this issue you will have to:
- Access Clients under the Maintenance menu
- Click on the client related to the order
- Edit the Billing Account (Carrier) related to the order and error
- Select the Carrier Options tab
- Complete the Shipper Account field with the account number you have to use for this client
- Press Save to apply the changes