When processing an order, you might come across the "Hard 9120068 - Either credit card or account number information is needed but not both" error.

This error relates to a mistake when setting up the Billing Account to the Client the order relates to.

Feel free to follow the step-by-step guide written below or the video guide, as you prefer: 

To solve this issue you will have to:

  1. Access Clients under the Maintenance menu

  2. Click on the client related to the order

  3. Edit the Billing Account (Carrier) related to the order and error

  4. Select the Carrier Options tab

  5. Complete the Shipper Account field with the account number you have to use for this client

  6. Press Save to apply the changes