When processing an order, you might come across the "6536 RequestedShipment Shipper contact - companyName OR personName is required" error.

NOTE: This error applies to FedEx orders only. 

This error is related to information missing in the billing account for the client the order belongs to.

Feel free to follow the step-by-step guide written below or the video guide, as you prefer:

To solve this issue you will have to:

  1. Access Clients under the Maintenance menu

  2. Click on the client related to the order

  3. Edit the Billing Account (Carrier) related to the order and error

  4. Select the Carrier Options tab

  5. Enter the information in the Sender name or Sender Company as the case requires

  6. Press Save to apply the changes