When processing an order, you might come across the "6536 RequestedShipment Shipper contact - companyName OR personName is required" error.
This error is related to information missing in the billing account for the client the order belongs to.
Feel free to follow the step-by-step guide written below or the video guide, as you prefer:
To solve this issue you will have to:
- Access Clients under the Maintenance menu
- Click on the client related to the order
- Edit the Billing Account (Carrier) related to the order and error
- Select the Carrier Options tab
- Enter the information in the Sender name or Sender Company as the case requires
- Press Save to apply the changes