When processing an order, you might come across the "Hard 120073 – Missing or Invalid Mail Innovations Package ID" error.


This error happens when the Package ID is not an integer value (it contains non-numeric characters).


This could be corrected in two ways:

  • Delete the order from techShip, correct the reference you are using for the package ID and reimport; if you choose this solution, proceed to do so
  • Set the Billing Account at the Client level to use a different reference; if you choose this solution, follow the steps detailed in this article


Feel free to follow this video guide, or the step-by-step procedure written below.



To solve this issue you will have to:

  1. Access Clients under the Maintenance menu



  2. Click on the client related to the order

  3. Edit the Billing Account (Carrier) related to the order and error



  4. Select the Carrier Options tab

  5. In the Mail Innovations section, select a reference as Package ID that only has numbers on it


  6. Press Save to apply the changes


If the rest of the order information is correct, you will be able to process and print its labels.