When processing orders, you might come across the "

111 Error (…): The content of element type “Shipper” must match

" error.

This error is shown when the Shipper ID in the billing account is not set up correctly.

Feel free to follow the step-by-step guide written below or the video guide, as you prefer: 

To solve this issue you will have to:

  1. Access Clients under the Maintenance menu

  2. Click on the client related to the order

  3. Edit the Billing Account related to the order and error

  4. Select the Carrier Options tab

  5. Fill up the Shipper ID field or correct it if wrong

  6. Press Save to apply the changes.