When processing orders, you might come across the "
111 Error (…): The content of element type “Shipper” must match
" error.
This error is shown when the Shipper ID in the billing account is not set up correctly.
Feel free to follow the step-by-step guide written below or the video guide, as you prefer:
To solve this issue you will have to:
- Access Clients under the Maintenance menu
- Click on the client related to the order
- Edit the Billing Account related to the order and error
- Select the Carrier Options tab
- Fill up the Shipper ID field or correct it if wrong
- Press Save to apply the changes.