When processing orders you might come across the "2488 ERROR Invalid ShipmentSpecialServiceType" error.
This error is shown when you are trying to process an order using FedEx One Rate, but either:
- FedEx One Rate is not enabled for the account you are trying to use to process the order
- You're attempting to process an order through a One Rate non-compatible service, such as Ground and Ground Home Delivery (as stated by FedEx, It is for FedEx Express U.S. domestic package services only: FedEx One Rate - F.A.Q.
You can either:
A) Contact your FedEx representative or manager to request activation of FedEx One Rate for your account
B) Change the Service Level to one compatible with FedEx One Rate options as detailed in 06 - How to change an order’s Service Level - [Step-by-Step guide], making sure your packaging option is FedEx One Rate compatible as well, as detailed in Setting up and using FedEx One Rate [Step-by-Step guide]
C) Disable FedEx One Rate temporarily from your Billing Account in techShip in order to process the order some other way, using regular rates