When processing orders you might come across the "2423 ERROR customerReference value is invalid for customer reference 1 in requestedPackage 1" error.

This error is shown when the Customer Order reference has errors or is too lenghty.

Feel free to follow the step-by-step guide written below or the video guide, as you prefer:

To do so:

1. Find the order through any of the possible ways (after Import Orders, Batches, Order History, etc) as it applies to the case

2. Click the edit button of the order you wish to change

3. Correct the Customer Order reference to a value short enough or remove strange characters

4. Press Save to apply the changes

If the rest of the information in the order is correct, you will be able to process it.