When processing an order, you might run into the "VALIDATION_ERROR:packagedetails:Please indicate Y/N if duties have been paid" error.



This error relates to a misconfiguration of the Billing Account of the Client you're trying to process the order for.


Feel free to follow the step-by-step guide written below or the video guide, as you prefer:




To solve this issue you will have to:

  1. Access Clients under the Maintenance menu



  2. Click on the client related to the order

  3. Edit the Billing Account (Carrier) related to the order and error



  4. Select the Carrier Options tab

  5. Select which Duties option should apply, if duties will be paid by the sender or not
  6. Press Save to apply the changes


If the rest of the order information is correct, you will be able to Process or Process and Print.