When processing, you might come across the "VALIDATION_ERROR:packagedetails:Package Description must be less than 50 characters" error.


Some services require a description when packaging. This information can either be completed at an Order level as well as set by default in the Client level to avoid having to handle it at an Order level every time it is required.


This field has a DHL Global Mail restriction of a maximum of 50 characters.


Feel free to follow this video guide, or the step-by-step procedure below. 




ORDER LEVEL


To complete this information at an Order Level:


  1. Access the Orders/batch screen for the order that applies to the case through any of the possible menus (after importing the order, searching on Batches screen, etc)

  2. Correct the "Package description" field to comply with the characters' restriction

  3. Press Save to commit the changes


After doing so, you will be able to process the order if the rest of the information is correct.


CLIENT LEVEL


To complete this information at a Client Level:


  1. Access Clients under the Maintenance dropdown


  2. Select the Client for which you wish to enter the package description

  3. Edit the billing account that applies to the case


  4. Select the Carrier Options tab

  5. Correct the Default Package Description field to comply with the characters' restriction


  6. Press Save to commit the changes


After doing so, all the orders handled for this client under this carrier account will have such description assigned by default, and you will be able to process the order if the rest of the information is correct.