When processing an order, you might run into the "Hard 128109 - Invalid or missing sold to attention name. Valid value is 1 to 35 alphanumeric" error.

This error relates to missing information in the order you're trying to process.

Feel free to follow the step-by-step guide written below or the video guide, as you prefer:

To solve this issue you will have to:

1. Find the order through any of the possible ways (after Import Orders, Batches, Order History, etc) as it applies to the case

2. Click the edit button of the order you wish to change

3. Add the Ship-to Name (or Company if needed) 

4. Press Save to apply the changes

If the rest of the information in the order is correct, you will be able to process it.