When processing an order, you might run into the "Hard 9120084 - A payer is required when specifying a shipment charge" error.



This error relates to either:

  • A misconfiguration of the Billing Account of the Client, where you have defined a Receiver AND a 3rd Party main account number at the same time (contradictory setup)
  • A similar issue as detailed above but set up for Return Labels.


Feel free to follow the step-by-step guide written below or the video guide, as you prefer: 



To solve this issue you will have to:

  1. Access Clients under the Maintenance menu



  2. Click on the client related to the order

  3. Edit the Billing Account (Carrier) related to the order and error



  4. Select the Carrier Options tab

  5. Delete the account number from the mode you will not use (Receiver or 3rd Party Billing - Receiver is the UPS account of a consignee company, while 3rd Party billing is an account which you are authorized to bill through your own Shipper account), you must keep one but not both


  6. Press Save to apply the changes

If the rest of the order information is correct, you will be able to Process or Process and Print.