When processing an order, you might run into the "Invalid address phone format | Invalid address phone format Nullable object must have a value" error.

This error relates to a bad phone format, either in:

  • A misconfiguration in your Billing Account Profile under a Client
  • A misconfiguration of the Baseline Carrier Account

Feel free to follow the step-by-step guide written below or the video guide, as you prefer:

To solve this issue you will have to:

  1. Access Clients under the Maintenance menu

  2. Click on the client related to the order

  3. Edit the Billing Account (Carrier) related to the order and error

  4. Select the Carrier Options tab

  5. Correct the Phone number in the Ship to Address information, removing hyphens (not supported by Canpar) or verifying the phone length

  6. Press Save to apply the changes

If the rest of the order information is correct, you will be able to Process or Process and Print.

NOTE: If after applying the solution the issue persists, please contact support@techship.io requesting the correction or addition of the phone number field of the Baseline account.