When processing orders you might come across the "6521 ERROR Weight - Package weight is less than the minimum for requested service/packaging in RequestedPackage" error.

This message is shown when there is an attempt to process an order that has a weight which is not valid for the service level that you're trying to process the order through.

There are two approaches to solve this issue:

Feel free to follow this video guide, or the step-by-step procedure below.

To solve this issue you will have to:

1. Click the Edit button of the order that contains the box you need to correct

2. Select the Packaging tab; this tab shows a list of all the boxes included in the order

3. Verify the weight of the boxes as required and do the necessary changes 

4. Press Save to apply changes