When processing orders, you might come across the "Info Failed to fetch pitney bowes rates: Exception of type 'PitneyBowes.Developer.ShippingApi.ShippingAPIException' was thrown. HTTP 1.1 BadRequest" error.

This error is shown when the shipment has incorrect information or key information is missing.


If you're shipping to APO or FPO locations there are considerations to take:

  • Address 1 field must only contain the Unit or PSC number and Box number
  • Military Unit names are not allowed in the Address 1 field
  • Military addresses must be validated with the USPS database. (If you only have the Military Unit name and not the number, the package cannot be sent using PB Shipping API - USPS. The package must be sent using retail rates instead) Examples of valid Address 1 entries:
    - PSC 3 BOX 4120
    - UNIT 100100 BOX 4120
    - UNIT 8400 BOX 0000

Edit the order information to correct it, as described here: 05 - How to edit an order’s information - [Step-by-Step guide]