When processing an order, you might run into the "javax.xml.bind.MarshalException - with linked exception: [org.xml.sax.SAXParseException; lineNumber: 0; columnNumber: 0; cvc-pattern-valid: Value '' is not facet-valid with respect to pattern '.{1,25}' for type'#AnonType__additionalInformationWaybillInformation'.]" error.

This error relates to incorrect or empty reference of the Additional Information field.

NOTE: You might use an option from the dropdown, a fixed reference (written text), or a variable data field (review the variable dictionary here) in Step 5.

Feel free to follow the step-by-step guide written below or the video guide, as you prefer:

To solve this issue you will have to:

1. Access Clients under the Maintenance menu

2. Click on the client related to the order

3. Edit the Billing Account (Carrier) related to the order and error

4. Select the Carrier Options tab

5. Enter, select or correct the Additional Info field information

6. Press Save to apply the changes

If the rest of the order information is correct, you will be able to Process or Process and Print.