techSHIP Support

When processing an order, you might run into the "2208 ERROR The FTR Exemption or AES Citation you provided is not valid for EEI" error. 

This is related to the value of your shipment being over $2500 and requiring additional export documentation (EEI forms), information requested by FedEx, as detailed here: https://www.fedex.com/en-us/shipping/electronic-export-information.html

These orders are not currently supported to be processed through techShip.

To process orders over $2500 of value (single SKU or added value across different SKUs in the order), you need to create the manifest through the AES government website: 

https://www.cbp.gov/trade/technical-documentation/aes

WARNING: The process in the CBP website is not handled by Techdinamics Integrations.