When onboarding/adding a new UPS Freight account the following information needs to be provided and verified:


- UPS.com Username

- UPS.com Password

- UPS Account Access Key (if you don't have it, follow the steps here to get it: How to get a UPS account Access Key [Step-by-Step guide])

- UPS Account Number

- Induction Address

- Pickup Open/Close/Ready time (Preferably)


1) The Username and Password log in athttps://www.ups.com/upsdeveloperkit?loc=en_CA 

2) The UPS.com User should have permissions to see the Payment Options section

How to troubleshoot this? - Extend permissions for that username (a UPS representative's help might be needed)

3) The account must be added as a Payment Method  

How to troubleshoot this? - Add the account as described here: Adding UPS Shipper Account at UPS.com

WARNINGAny missing or non-validated, incorrect setup or information will delay the setup process.

Once you have verified that information, proceed to Phase 2: Setting up the Baseline Carrier Connection:

How to set up a UPS Freight Baseline account [Step-by-Step guide]