WARNING: Keys are not provided anymore. UPS does not provide connection keys since June 1st, 2023, and SOAP connection functionality will be disabled by UPS in 2024, fully migrating to REST. 

If you will still use SOAP, follow the instructions here: UPS (SOAP)- Onboarding Requirements [Information]

When onboarding/adding a new UPS account the following information needs to be provided and verified:


- UPS.com Username

- UPS.com Password

- Induction Address

- Pickup Open/Close/Ready time (Preferably)

- (Optional) UPS Mail Innovations rates keys, if you will use Mail Innovations and require rates


1) The Username and Password log in at: https://www.ups.com/upsdeveloperkit?loc=en_CA 

2) The UPS.com User should have permissions to see the Payment Options section

How to troubleshoot this? - Extend permissions for that username (a UPS representative's help might be needed)

3) The account must be added as a Payment Method  

How to troubleshoot this? - Add the account as described here: Adding UPS Shipper Account at UPS.com

WARNING: Any missing or non-validated, incorrect setup or information will delay the setup process.

Once you have verified that information, proceed to Phase 2: Setting up the Baseline Carrier Connection:

How to set up a UPS Baseline account [Step-by-Step guide]