When processing an order you might come across the "Operation returned an invalid status code 

'InternalServerError' {"status":"error","error_code":"shipment.ship_errors","error_message":"Ship errors: Error # -2147218909: Item Value must be a positive numeric value 99999.99 or less."}" error.

This message could relate to the actual issue, or could be a false flag message returned by DHL. 

The cases are the following:

1) The actual issue is when the Item Value is empty, needed for customs purposes

2) The false flag is when you're shipping to APO/FPO/DPO and the state is invalid

Both cases will be addressed below.

Feel free to follow the step-by-step guide written below or the video guide, as you prefer:

To do so:


  1. Access the Orders/batch screen for the order that applies to the case through any of the possible menus (after importing the order, searching on Batches screen, etc)

  2. Edit the order in question

  3. Access the Packaging tab

  4. Open the box content view to have access to the SKU(s) information

  5. Edit or add the SKU(S)'s price value as it applies to the case

  6. Save to commit the changes on the order

After doing so, if the rest of the order's information is correct, you will be able to process it.


1. Find the order through any of the possible ways (after Import Orders, Batches, Order History, etc) as it applies to the case

2. Click the edit button of the order you wish to change

3. Correct the state and/or postal code in the order (and change the City if it's a APO/FPO/DPO case

4. Press Save to apply the changes

If the rest of the order information is correct you will be able to process it.