FAQ

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Tickets Types and Priority Levels
Tickets are prioritized, assigned and worked based on their TYPE and PRIORITY. We have defined 5 different tickets' types to classify the type of inter...
Thu, 10 Sep, 2020 at 2:47 PM
Service Level Agreements
Incidents SLA Policy SLA Policy for other tickets types (Service Request/CR/Feature Request/Problem) * SLAs are running when the ticket is in an...
Wed, 9 Sep, 2020 at 9:19 AM