Default solution folder, feel free to edit or delete it.

Tickets Types and Priority Levels
Tickets are prioritized, assigned and worked based on their TYPE and PRIORITY. We have defined 5 different tickets' types to classify the type of inter...
Thu, 10 Sep, 2020 at 2:47 PM
Service Level Agreements
Application SLA Policy Other Incidents SLA Policy SLA Policy for other tickets types (Service Request/CR/Feature Request/Problem) * SLAs a...
Wed, 24 Apr, 2024 at 11:46 AM