Processing Error codes - Solution guides

Solution guides to solve problems captured and categorized by the system when processing orders

Operation returned an invalid status code (...) Insufficient meter funds [Solution]
When processing errors you might come across the "Operation returned an invalid status code (...) Insufficient meter funds" error. This e...
Mon, 12 Aug, 2019 at 6:45 PM
/rs/soap/shipment/v8 (…) element mobo value (…) is not a valid instance of type CustomerIDType [Solution]
When processing orders, you might come across the "/rs/soap/shipment/v8 (…) element mobo value (…) is not a valid instance of type CustomerIDType"...
Mon, 2 Sep, 2019 at 7:08 PM
Platform not authorized [Solution]
When processing orders, you might come across the "Platform not authorized" error. This error is shown when the Canada Post account setup wa...
Mon, 2 Sep, 2019 at 7:05 PM
2430 ERROR Length, Width and height must be greater than 0 for package [Solution]
When processing orders, you might come across the "2430 ERROR Length, Width and height must be greater than 0 for package" error.   This er...
Tue, 3 Sep, 2019 at 11:57 AM
111 Error (…): The content of element type “Shipper” must match [Solution]
When processing orders, you might come across the " 111 Error (…): The content of element type “Shipper” must match " error. This error...
Mon, 2 Sep, 2019 at 7:09 PM
2561 This Customer Number and Contract Number combination is invalid [Solution]
When processing orders you might come across the " 2561 This Customer Number and Contract Number combination is invalid  " error. This err...
Mon, 2 Sep, 2019 at 7:09 PM
Hard 128049 - Invalid or missing product origin country code for product number #
When processing orders, you might come across the "Hard 128049 - Invalid or missing product origin country code for product number #" error. ...
Tue, 3 Sep, 2019 at 12:11 PM
1100201 Account Number is Invalid. Shipping Error. [Solution]
When processing an order, you might come across the "1100201 Account Number is Invalid. Shipping Error." error.  This error is shown when t...
Wed, 18 Sep, 2019 at 7:18 PM
There is no international destination for this shipment destination, weight, format and service [Solution]
When processing orders, you might come across the "There is no international destination for this shipment destination, weight, format and service"...
Wed, 18 Sep, 2019 at 8:22 PM
2488 ERROR Invalid ShipmentSpecialServiceType [Solution]
When processing orders you might come across the "2488 ERROR Invalid ShipmentSpecialServiceType" error. This error is shown when you are ...
Thu, 4 Aug, 2022 at 11:58 AM