Processing Error codes - Solution guides

Solution guides to solve problems captured and categorized by the system when processing orders

8669 ERROR Invalid Smart Post Indicia 2505 NOTE "USPS_DELIVERY_CONFIRMATION" (...) [Solution]
When processing FedEx SmartPost orders, you might come across the following error "8669 ERROR Invalid Smart Post Indicia 2505 NOTE "USPS_DELIVERY_...
Thu, 7 Mar, 2024 at 4:11 PM
Error while Importing Orders by Bin# - AuthorizationException {ErrorCode UserNotAuthorizedForActionOnResource} [Solution]
While attempting to import orders by BIN# you can come across the "Error: Server returned error Forbidden Forbidden ; ETag: ; Response body:{"$typ...
Mon, 11 Mar, 2024 at 5:18 PM
10400 Invalid Refresh Token [Solution]
While attempting to process an order you may come across the Invalid response received: {"response":{"errors":[{"code":"1...
Wed, 13 Mar, 2024 at 3:42 PM
Hard 120120 - The country associated with Shipper's ShipperNumber must be the same as the shipments Shipper's country
When attempting to generate labels through UPS, you might come across the "Hard 120120 - The country associated with Shipper's ShipperNumber must b...
Thu, 14 Mar, 2024 at 3:06 PM
SAIA - failed to fetch rates: Object reference not set to an instance of an object. [Solution]
When processing an order, you might come across the "SAIA - failed to fetch rates: Object reference not set to an instance of an object." error. ...
Fri, 22 Mar, 2024 at 6:00 PM
120076 - Missing or invalid USPS Endorsement [Solution]
When processing, you might come across the "120076 - Missing or invalid USPS Endorsement" error. When using UPS Mail Innovation services it...
Tue, 30 Apr, 2024 at 1:29 PM
Failed to generate label: shipment. References: The billing preference PON is missing or its value is invalid. 'id' cannot be null. [Solution]
When processing an order, you might run into a "Failed to generate label: shipment.References:The billing preference PON is missing or its value is inv...
Thu, 16 May, 2024 at 3:47 PM
2498 ERROR Recipient/Third party account validation failed
When processing an order, you may encounter the "2498 ERROR Recipient/Third party account validation failed" error. When this error is raise...
Mon, 6 May, 2024 at 2:56 PM
DHLEXPRESSMYDHL - failed to generate label: #/content/exportDeclaration/lineItems/0/weight: required key [netValue] not found [Solution]
When processing orders you might come across the "DHLEXPRESSMYDHL - failed to generate label: #/content/exportDeclaration/lineItems/0/weight: required ...
Fri, 17 May, 2024 at 8:46 PM
Failed to fetch Dicom rates: rate division. The value" is not part of the following values: "Express'|'Freight" rate. Surcharges[0].Handeling Type Value SNR is Invalid With Division set to Freight [Solution]
When processing an order, you might run into the "Failed to fetch Dicom rates:  rate division. The value" is not part of the following values: ...
Mon, 20 May, 2024 at 3:39 PM