Processing Error codes - Solution guides

Solution guides to solve problems captured and categorized by the system when processing orders

NSR not allowed|NSR not allowed [Solution]
When processing orders, you might come across the "NSR not allowed|NSR not allowed" error. This error is shown when the shipment must have ...
Fri, 2 Jun, 2023 at 5:13 PM
Operation returned an invalid status code 'InternalServerError' (...) Bad token error."} [Solution]
When processing an order, you might run into the [Operation returned an invalid status code 'InternalServerError' {"status":"error&qu...
Thu, 31 Aug, 2023 at 12:57 PM
1100238 Receiver Address is invalid. Shipping Error [Solution]
When processing orders through Purolator, you might come across the "1100238 Receiver Address is invalid. Shipping Error" error. This issue is...
Thu, 31 Aug, 2023 at 2:14 PM
User unable to log into techSHIP portal (Invalid login attempt) [Solution]
If you're experiencing difficulties logging into the techSHIP portal, the "Forgot your password?" feature can help you regain access to your a...
Thu, 31 Aug, 2023 at 3:24 PM
Hard 121212 - The requested package type is not allowed in a shipment from the origin to the destination [Solution]
When processing UPS orders, you might come across the "Hard 121212 - The requested package type is not allowed in a shipment from the origin to the des...
Mon, 4 Sep, 2023 at 4:05 PM
Hard 128246 - Missing or Invalid CN22 Other Description in the CN22 form [Solution]
When processing orders via UPS, you might come across the "Hard 128246 - Missing or Invalid CN22 Other Description in the CN22 form" error.   ...
Mon, 4 Sep, 2023 at 4:22 PM
8670 ERROR Invalid Smart Post Hub Id [Solution]
When using FedEx SmartPost services, you might come across the "8670 ERROR - Invalid Smart Post Hub Id. 2505 NOTE "USPS_DELIVERY_CONFIRMATION&q...
Thu, 7 Sep, 2023 at 6:08 PM
Insufficient account balance. Account exception Exception with code XXXXXX; module XX, category X, item X [Solution]
When processing an order, you might run into the "Insufficient account balance. Account exception Exception with code XXXXXX; module XX, category X, it...
Mon, 11 Sep, 2023 at 11:19 AM
How to troubleshoot Error: 3135 ERROR Customs option detail is required
3135 ERROR Customs option detail a is an error returned by FedEx that needs thorough review and multiple tests to identify the root cause of the problem. T...
Wed, 24 Jan, 2024 at 6:06 AM
Failed to process order, schema validation errors: Expected element 'company@http://ws.estesexpress.com/schema/2013/06/bol'
When processing orders you might come across the "Failed to process order, schema validation errors: Expected element 'company@http://ws.estesexpre...
Fri, 26 Jan, 2024 at 3:50 PM