Processing Error codes - Solution guides

Solution guides to solve problems captured and categorized by the system when processing orders

Failed to fetch Easy Post rates: Insufficient funds. Please check your billing settings at (...) [Solution]
When processing orders, you might come across the "Failed to fetch Easy Post rates: Insufficient funds. Please check your billing settings at http://ww...
Wed, 29 Apr, 2020 at 9:52 AM
Failed to fetch Stamps rates: Invalid SOAP (...) ToZIPCode element is invalid [Solution]
When processing an order, you might run into the "Failed to fetch Stamps rates: Invalid SOAP message due to XML Schema validation failure (...) ToZIPCo...
Wed, 29 Apr, 2020 at 1:53 PM
Hard 120413 - The UPS account number provided as the payment method cannot be billed, please try another account [Solution]
When processing orders you might come across the "Hard 120413 - The UPS account number provided as the payment method cannot be billed, please try anot...
Tue, 5 May, 2020 at 2:01 PM
Invalid address phone format | Invalid address phone format Nullable object must have a value [Solution]
When processing an order, you might run into the "Invalid address phone format | Invalid address phone format Nullable object must have a value" e...
Mon, 8 Jun, 2020 at 11:51 AM
2008 ERROR Duties payment type is not valid for international, non-intra-Canada non-document shipment [Solution]
When processing an order, you might run into the "2008 ERROR Duties payment type is not valid for international, non-intra-Canada non-document shipment...
Mon, 18 May, 2020 at 5:54 PM
3540 WARNING Estimated duties and taxes are returned only for shipping charges payment type of SENDER [Solution]
When processing an order, you might run into the "3540 WARNING Estimated duties and taxes are returned only for shipping charges payment type of SENDER...
Mon, 18 May, 2020 at 5:56 PM
Failed to generate label: shipment.References[0].Code:Code is required. 'id' cannot be null [Solution]
When processing orders you might come across the "Failed to generate label: shipment.References[0].Code:Code is required. 'id' cannot be null&q...
Wed, 19 May, 2021 at 6:06 PM
Failed to generate label: shipment.References:The billing preference DPT is missing or its value is invalid. 'id' cannot be null. [Solution]
When processing an order, you might run into the "Failed to generate label: shipment.References:The billing preference DPT is missing or its value is i...
Tue, 19 May, 2020 at 3:35 PM
Error: Failed to fast import: A disk error occurred during a write operation (...) [Solution]
When importing orders, this error is caused because the file type used and/or the spreadsheet name or format is incorrect.  When importing files via up...
Thu, 21 May, 2020 at 12:19 PM
Failed to fetch pitney bowes rates: Exception of type (...) 1021003 - Invalid/unsupported GU countryCode [Solution]
When processing an order you might come across the "Failed to fetch pitney bowes rates: Exception of type 'PitneyBowes.Developer.ShippingApi.Shippi...
Fri, 22 May, 2020 at 3:50 PM