Processing Error codes - Solution guides

Solution guides to solve problems captured and categorized by the system when processing orders

Failed to fetch Freight.Com rates: Required field: city is missing [Solution]
When processing an order, you might run into the "Failed to fetch Freight.Com rates: Required field: city is missing" error. This error...
Tue, 26 May, 2020 at 12:00 PM
System.ServiceModel.FaultException: (...) Server was unable to process request. ---> System.Exception: Invalid BillTo account Number for the user at DayRossGroup (...) [Solution]
When processing orders, you might come across the error "System.ServiceModel.FaultException: System.Web.Services.Protocols.SoapException: Server was un...
Tue, 2 Jun, 2020 at 12:37 PM
Failed to fetch DHL Global Mail rates (...) value must be greater than 0. Hint: /packageDetails/height [Solution]
When processing orders, you might come across the "Failed to fetch DHL Global Mail rates: Rates service returned error code: 400 {"errorMessage&...
Mon, 8 Jun, 2020 at 2:13 PM
Required field: attention is missing [Solution]
When processing an order, you might run into the "Required field: attention is missing" error. This error relates to a misconfiguration o...
Wed, 10 Jun, 2020 at 10:18 AM
Hard 190100 - Invalid or Missing ShipmentIdentificationNumber [Solution]
When processing orders you might come across the "Hard 190100 - Invalid or Missing ShipmentIdentificationNumber" error. This error is quite ...
Tue, 16 Jun, 2020 at 11:24 AM
3436 ERROR Printed Label of Origin - Invalid streetLine 1 [Solution]
When processing an order, you might run into the "3436 ERROR Printed Label of Origin - Invalid streetLine 1" error. This error relates to...
Wed, 17 Jun, 2020 at 12:13 PM
Operation returned an invalid status code (...) {"status": Invalid shipment weight or dims for service or invalid rate configuration [Solution]
When processing orders you might come across the "Operation returned an invalid status code 'InternalServerError' {"status":"err...
Fri, 19 Jun, 2020 at 10:46 AM
1100236 Receiver Name is invalid. Shipping Error [Solution]
When processing orders you might come across the "1100236 Receiver Name is invalid. Shipping Error" error. This error is shown when the P...
Fri, 19 Jun, 2020 at 11:07 AM
1001157 PIN number is required. Shipping Error [Solution]
When processing orders you might come across the "1001157 PIN number is required. Shipping Error" error. This error is quite particular ...
Fri, 19 Jun, 2020 at 11:31 AM
6521 ERROR Weight - Package weight is less than the minimum for requested service/packaging in RequestedPackage [Solution]
When processing orders you might come across the "6521 ERROR Weight - Package weight is less than the minimum for requested service/packaging in Req...
Wed, 24 Jun, 2020 at 11:35 AM