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Knowledge base
techSHIP Legacy
101 techSHIP - Your first steps in techSHIP
21
00 - techSHIP Hardware Requirements [Information]
01 - Importing orders and processing them - [Step-by-step guide]
02 - How to manifest [Step-by-Step guide]
03 - How to download a Manifest - [Step-by-Step guide]
04 - Setting how tracking and freight information are sent to your WMS [Step-by-Step guide]
View all 21
201 techSHIP - Specific settings in techSHIP
44
How to use Signature Required options [Step-by-Step guide]
How to change the Address Validation detection level - [Step-by-Step guide]
How to use Routing Group to set up Retailers [Step-by-Step guide]
How to return packages with a different service code [Step-by-Step guide]
Import orders which don't have weight or dimensions in the WMS [Step-by-step guide]
View all 44
techSHIP Plus - Specific settings for techSHIP Plus/MultiSite features
26
How to use Advanced Rate Shopping restrictions [Guide]
techShip LTL freight information and values [Information]
Advanced Restrictions: Geographical areas [Step-by-Step Guide]
Advanced Restrictions: SKUs [Step-by-Step Guide]
Advanced Restrictions: Order Information [Step-by-Step Guide]
View all 26
Processing Error codes - Solution guides
277
Hard 120121 - The Shippers shipper number cannot be used for the shipment [Solution]
Hard 121210 - The selected service is not available from the origin to the destination [Solution]
Error: 2553 Paid by Customer is not a valid payer partner of the Mailed on Behalf of Customer [Solution]
6065 ERROR Commodities are required [Solution]
Hard 9120201 - Missing package description (UPS) [Solution]
View all 277
Carrier Onboarding - Guides and Solutions
174
A&B - Onboarding Requirements [Information]
AAA Cooper Transportation - Onboarding Requirements [Information]
ABF Freight - Onboarding Requirements [Information]
Air City Post (ACP) - Onboarding Requirements [Information]
Allstates World Cargo - Onboarding Requirements [Information]
View all 174
Baseline Carrier setup guides - Guides and Solutions
172
How to Add a Mainfreight LTL V2 Baseline Account [Guide]
How to Add a RocketShip V2 Cirro Baseline Account [Guide]
How to Add a Royal Mail Click & Drop Baseline Account [Guide]
How to import and try a Test Batch [Step-by-Step guide]
How to port a UPS Baseline account from another portal [Step-by-Step guide]
View all 172
Billing Accounts (Carriers) - Guides and Solutions
181
Billing Account: Collect vs Third Party
Carrier Reference Dropdown
How to Add a Mainfreight LTL V2 Client (Billing) Account [Step-by-Step guide]
How to Add a RocketShip V2 Cirro Client (Billing) Account [Step-by-Step guide]
How to Add a Royal Mail Click & Drop Client (Billing) Account [Guide]
View all 181
Additional Carrier Accounts documentation - Step by step guides
4
How to register a Canada Post Baseline Account - [Step-by-step guide]
Adding UPS Shipper Account at UPS.com
How does a Billing Account get selected to process an order? [Information]
Carrier Webservice Endpoints and ETD (Electronic Trade Documents) [Information]
Batches and Orders - Guides and Solutions
10
How to Specify Insured Value or apply Insurance [Step-by-Step guide]
How to bill 3rd Party using "Enable Order Level TPL Billing" [Step-by-Step guide]
Tracking Numbers Appear Cut Off - [Solution]
Change the Ship From address with "Override sender address" [Step-by-Step guide]
How to ship to APO, FPO or DPO orders [Solution]
View all 10
Manifests and WMS Operations - Guides and Solutions
12
UPS Manifests: "Orders were finalized. No printable manifest can be provided by carrier. Manifests are not supported by UPS"
Retrieving Manifest After an Error in Processing
Voiding After Manifest Finalized
End of Day Manifest error : "there are no open batches"
Manifest - Group XXXX Shipment count X does not match count on Canada Post side Y [Solution]
View all 12
Boxes and Packaging - Guides and Solutions
7
How to edit boxes' dimensions [Step-by-step guide]
Validate 3PL Packaging
How to avoid getting charged by Estimated Weight or Dimensions [Step-by-Step guide]
How to add Predefined Box types to a Client [Step-by-step guide]
How to set and map Custom boxes (Package Type Mappings) [Step-by-Step guide]
View all 7
Labels, Packing Slips and Invoices - Guides and Solutions
13
Packing slips: How to use and set them up [Step-by-step guide]
"Ship from" information is missing on the Packing slips [Solution]
Labels show duplicated data [Solution]
How to print multiple labels for order with multiple boxes - [Step-by-step guide]
DELETE
View all 13
Printer Installation, Setup and Troubleshooting
13
Printer prints duplicate labels [Solution]
Labels print on the wrong or different printer [Solution]
Labels printing blank fields through ZP450 [Solution]
“Certificate Error” when installing the Print Client [Solution]
Printing techShip Labels and Packing Slips via API [Information]
View all 13
techSHIP Desktop Client - Guides and help
19
Techship Desktop Shipping Page Overview
Techship Desktop Processing
How to use Rate Shopping in techSHIP Desktop Client - [Solution]
techSHIP Desktop Client supported Scales & Dimensioners [Information]
Set up automatic scaling using Techdinamics Desktop Client [Step-by-Step guide]
View all 19
Reports - Guides
5
How to generate and read Shipment Detail reports [Step-by-Step guide]
How to generate and read Parcel Detail reports [Step-by-Step guide]
How to generate and read Tracking/CSV reports [Step-by-Step guide]
Several instances of this report cannot be run on same portal at the same time. [SOLUTION]
How to generate an Estimated Rates report of an order/batch [Step-by-Step guide]
techSHIP + 3PL Central functionalities
6
Import orders getting the price from 3PLC fields [Step-by-Step Guide]
Validate and Repack 3PL invalid packaging feature [Step-by-Step guide]
How to show 3PLC Secondary Item Description [Step-by-Step guide]
How to automate 3PLC Retailers processing into techShip [Guide]
How to use the 3PL Central Bill To address upon import [Step-by-Step Guide]
View all 6
References
2
Canada Post Barcode Value
techSHIP URL hacks
techSHIP User Management and Portal Setup
5
How to create a user and assign permissions (General) [Step-by-Step guide]
How to configure your techSHIP Portal features [Step-by-Step guide]
How to change/assign somebody else as Portal Administrator [Guide]
How to Get an API Secret for the Techdinamics Print Client [Step-by-Step Guide]
How to Complete Your First Login Using the Techdinamics Button (New Authentication Method) [Step-by-Step Guide]
techSHIP - WMS/ERP/OMS Onboarding
37
Accellos - Onboarding Requirements [Information]
Acumatica - Onboarding Requirements [Information]
Acumatica (v23) - Onboarding Requirements [Information]
BrightPearl - Onboarding Requirements [Information]
Camelot - Onboarding Requirements [Information]
View all 37
Canada Post
2
Canada Post Billing Account field details [Information]
How to use Lettermail services through Canada Post [Information]
DHL
8
Label and Billing References mapping - DHL Global Mail [Information]
DHL - Validate Price feature (Rates return 0)[Information]
DHL - Default package description field [Information]
DHL V2 to DHL V4 account migration [Step-by-Step Guide]
How to set up DHL Express for International shipping (Customs, Duties) [Step-by-Step guide]
View all 8
FedEx
12
How to use FedEx 3rd Party Billing - [Step-by-Step guide]
Fedex SmartPost Hub ID codes [Information]
Setting up FedEx Ground Economy Shipping (SmartPost) [Step-By-Step guide]
FedEx Ground Pickup Manifest
FedEx "Manifest not available" error [Solution]
View all 12
UPS
13
UPS Technical Support
How to use UPS 3rd Party Billing - [Step-by-Step guide]
UPS United States vs Canada service level names [Information]
UPS field length limits [Information]
UPS address validation level options details [Information]
View all 13
Purolator
3
How to obtain and register a Purolator Production Key - [Step-by-Step guide]
How to set up Purolator for International shipping (Customs, Duties) [Step-by-Step guide]
Purolator Billing Account field details [Information]
USPS Stamps
4
Error "Insufficient Postage"
Shipping to overseas US military bases (error: value of customs line item must be a positive numeric value..)
Stamps.com Address Validation Rules
USPS Stamps Flat Rate Packaging usage [Information]
Integrations
3
Techship API Requirements
techSHIP External IPs
Best Practices: techSHIP Implementation
MH10 Labels
2
How to print Regular Labels and MH10 Labels at the same time [Step-by-Step guide]
MH10 Label production launch checklist [Information]
eHUB
1
eHub internal Return Label service codes [Information]
techSHIP Mobile App
3
How to set up and connect to a techSHIP Mobile Portal [Step-by-step guide]
How to Log In [Step-by-step guide]
How to Verify Manifests and Trackings [Step-by-step guide]
General
Support
5
Tickets Types and Priority Levels
Service Level Agreements
Creating Support Tickets and Sharing Context [Guide]
Techdinamics Support Portal – Customer User [Guide]
Techdinamics Support Portal – User Activation and Access [Guide]
Getting Started - API documentation
9
Getting started using techSHIP API [Information]
Getting started using techTRACK API [Information]
Getting started using integratedFlow API [Information]
Getting started using techOMS API [Information]
Getting started using techTMS API [Information]
View all 9
Dashboards
13
How to Use the Insights Dashboards [Guide]
Insights Dashboards Master List [Guides List]
Understanding the Shipment Profile Dashboard [Information]
Understanding the Delivery Performance Dashboard [Information]
Understanding the Organizational Insight Dashboard [Information]
View all 13
Account Management & Security
2
Password Policy Requirements [Information]
How to Configure SAML SSO with Microsoft Entra ID [Step-by-Step Guide]
Techdinamics Print Client
2
How to Add a New Printer Profile on Techdinamics Print Client [Step-by-Step Guide]
How to Install the Techdinamics Print Client [Step-by-Step Guide]
techSHIP
What's new in techSHIP
12
Assigning Addresses to Clients in techSHIP [Guide]
Contextual Help (In-Place Articles & Tooltips) in techSHIP [Guide]
Exploring the New techSHIP User Interface (UI) [Guide]
Introducing Insights: Unlock Your Data with Dashboards in techSHIP [Guide]
Introducing Shipment Visibility and Tracking [Guide]
View all 12
Insights
1
How to Access the Insights Dashboards in techSHIP [Step-by-Step Guide]
Orders
13
Tracking and Managing Returns [Information]
How to Delete Orders [Step-by-Step Guide]
How to Configure and Override Label Sort Sequences [Step-by-Step Guide]
Using Keyboard Shortcuts on the My Orders Page [Guide]
How to Refund Manifested Orders [Step-by-Step Guide]
View all 13
Carriers
9
Carrier-Specific Configuration
Pickup Schedule
How to Add a Carrier Baseline Account [Step-by-Step guide]
How to Edit Carriers [Step-by-Step Guide]
How to Find Carriers [Step-by-Step Guide]
View all 9
Clients
9
Items
Rule Sets
Boxes
Custom Lists
How to Add a Client (Billing) Account [Step-by-Step guide]
View all 9
Smart Pricing
4
Markup Profiles (beta)
How to Configure Pricing Dimensions in techSHIP [Step-by-Step Guide]
How to Configure Zones & Areas in techSHIP [Step-by-Step Guide]
Mastering Smart Pricing in techSHIP [Guide]
Settings
6
Insurance Providers
Locations
Organizations
Location Users
Cartonization
View all 6
Global Features
4
How to Review Change History Logs for Supported Entities [Step-by-Step Guide]
techSHIP User Permissions Structure [Information]
techSHIP AI Assistant: Overview & Availability [Information]
Understanding the techSHIP Organization Structure [Information]
Global Master Lists
6
techSHIP Supported Insurance Providers - Master List [Guides List]
techSHIP supported Carriers - Master List [Guides List]
techSHIP supported WMS Plugins - Master List [Guides List]
techSHIP supported OMS/IMS/ERP Plugins - Master List [Guides List]
Customs Invoices supported Carriers - Master List [Guides List]
View all 6
techSHIP Desktop Client
2
How to Use Advanced Commands and Barcodes [Information]
How to Install and Connect the techSHIP Desktop Client [Guide]
techTRACK
techAUDIT
18
How to view and filter techAUDIT Estimated Data [Step-by-Step guide]
How to Import Invoices into techAUDIT [Step-by-Step guide]
How to Filter Invoices in techAUDIT [Step-by-Step guide]
How to Export Invoices in techAUDIT [Step-by-Step guide]
How to Process Invoices in techAUDIT [Step-by-Step guide]
View all 18
techTRACK - Guides and Solutions
18
How to download a previously generated Report [Step-by-step guide]
How to generate techTRACK Reports (Generic) [Step-by-step guide]
How to generate Tracking Performance Reports [Step-by-step guide]
Trackings not coming through or visible when techTRACK-techSHIP integration is set up [Solution]
Created Date/Time is after the first Delivery Tracking Update [Information]
View all 18
techTRACK - Menu Structure
4
System
Logs
Insights
Admin
